Stakeholder information management

Communica’s Stakeholder Information Management (SIM) team specializes in supporting clients’ communication and consultation groups by inputting and organizing stakeholder information in a manner that creates the results required and enables those groups to focus on their core competencies.

This support helps ensure our clients’ consultation/communication activities are properly tracked in a manner that meets regulatory agencies’ expectations and growing regulatory requirements. In addition, tracking activities and stakeholder communications enables companies to better organize, plan and implement work being conducted.

Communica provides a unique service that emphasizes:

• Quick response: due to our ability to allocate numerous trained and experienced staff as necessary to ensure deadlines are met.
• Management of risk: due to our ability to provide stability and a consistently high level of accuracy and reliability because of our specialization in an area where regulatory processes can result in high costs if not properly addressed.

The SIM department works with a variety of stakeholder relationship management databases depending on a client’s needs and existing infrastructure. This approach ensures we can provide clients with reliable advice based on Communica’s five years of experience in providing SIM services to clients.

Services that we provide include:

• information entry
• implementing quality control measures and auditing of stakeholder tracking systems
• creating regulatory and internal management reports
• database planning, organization, implementation support, management and training
• planning and management of regulatory mailings, including comprehensive record-keeping for mailouts to ensure compliance with regulatory audit requirements
• toll-free information request line monitoring and email monitoring, to ensure rapid response to requests and comprehensive record keeping